Introduction

At Skylite Logistics, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services or visit our website.

By using our services, you consent to the practices described in this policy. We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our services:

Personal Information:

• Name, email address, phone number, and postal address
• Billing and payment information
• Delivery and collection addresses
• Account login credentials

Automatically Collected Information:

• IP address, browser type, and device information
• Pages visited, time spent on pages, and navigation patterns
• Location data (with your consent)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our transport and logistics services
• Communication: To send service updates, confirmations, invoices, and respond to inquiries
• Marketing: To send promotional materials and offers (with your consent)
• Analytics: To analyze usage patterns and improve our website and services
• Security: To detect, prevent, and address fraud and security issues
• Legal Compliance: To comply with legal obligations and enforce our terms

3. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract Performance: To fulfill our contractual obligations to you
• Consent: Where you have given explicit consent
• Legitimate Interests: For our legitimate business interests, provided they don't override your rights
• Legal Obligation: To comply with legal requirements

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., payment processors, IT services)
• Business Transfers: In connection with a merger, sale, or acquisition
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you have given explicit permission

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (e.g., tax and accounting records)
• Resolve disputes and enforce agreements
• Support business operations and analytics

When information is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Under GDPR and UK data protection laws, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us using the details provided below. We will respond to your request within one month.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Provide personalized content and advertisements
• Analyze website performance and traffic

You can control cookie settings through your browser preferences. However, disabling cookies may affect your ability to use certain features of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries outside the UK and European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. Continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: Info@skylitelogisitics.com
• Phone: +44 3301337030

14. Supervisory Authority

If you are not satisfied with our response to your data protection concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection:

• Website: www.ico.org.uk
• Phone: 0303 123 1113

Last Updated: February 8, 2026